Here is another post from my book How to Talk To Your Child’s Doctor. It’s about how to handle a doctor who I call “the poor examiner.” The point is that, as with my previous posts about difficult to deal with physicians, there are things you can do when you encounter one that can still allow you to get the best care possible under the circumstances.
It sounds difficult to believe, but some doctors are simply not good examiners of children. I do not mean that they were not properly trained or that they are incompetent; they simply are not smooth when performing an exam. You will virtually never find this quality in pediatricians or exclusively pediatric subspecialists, but you will occasionally meet physicians whose scope of practice spans the pediatric age spectrum but who are much more proficient in examining older patients than they are dealing with children.
Sometimes this problem is largely a social one; every parent knows it takes a special knack to put a toddler, older child, or adolescent at ease during a physical examination. Each of these developmental stages has its own particular nuances, and facility in examining children from infancy to young adulthood is something some doctors never really master. Even though a doctor’s examination may be effective in that she correctly identifies the problem, she may still make the child or the parents uncomfortable with how she does it.
If you and your child are dealing with a physician like this, your new knowledge that you obtained from this book of how doctors routinely examine children, the process itself, can help the situation. You can reassure your child about what is going on and what comes next, something the doctor ought to do but may forget, given her particular communication problem. You can help the doctor position your child for the examination, such as for a toddler’s ear check or a school-age child’s abdominal examination. In my experience, most physicians of this sort appreciate such parental assistance very much because they fully realize examining children, especially uncooperative children, is not their strong suit.
Here is another post from my book How to Talk To Your Child’s Doctor. It’s about how to handle a doctor whom I call an avoider. The point is that, as with my previous posts about difficult to deal with physicians, there are things you can do when you encounter one that can still allow you to get the best care possible under the circumstances.
Most of us are, to some degree, procrastinators. We avoid or postpone doing unpleasant things. In this sense, physicians who are avoiders are no different from anyone else. For a doctor, however, avoiding things often leads to poor, or at least less than frank, communication with parents.
One kind of avoidance behavior is when the doctor avoids answering your questions. These doctors do not behave this way because they are poor listeners; they just find it uncomfortable to answer your questions. Often this doctor takes the oblique approach of not quite answering the question you asked, and instead rephrasing it into a question he would rather answer. He tends to talk around issues, especially those that are part of serious, unpleasant, or intractable medical problems. He also tends to use euphemisms for unpleasant things, commonly retreating into medical jargon because medical language seems more sanitized and neutral.
I have considerable professional experience with avoiders because my own subspecialty of critical care often presents parents and physicians with difficult choices, situations in which there are sometimes no good options, just less bad ones. Many times I have spoken with parents who, after an interview with a physician who is an avoider, must ask me what the doctor really meant to say. And that is the key to the avoiding-type of physician: he probably thinks he is doing what is best by filtering what he says and not speaking directly, but parents invariably want their questions answered as directly as possible. If you find yourself in an interview with a doctor like this, you really have no option except to press him for an explicit answer to the question you actually asked, not the one he chose to answer.
There is another variety of the avoiding physician encountered by parents whose child has ongoing medical problems. This is the doctor who just plain avoids them and their child. These are doctors who only reluctantly return your telephone calls or, if your child is admitted to the hospital, always seem to miss you when they come around to see your child in her room. This seems like odd behavior for a physician, but it is not rare. The reason for it is that the doctor procrastinates or even avoids conversations that he believes, for any number of reasons, will be difficult or uncomfortable either for you or for him. Of course, that is all the more reason to have the discussion. Nothing interferes more with a conversation than one of the parties not showing up to partake in it.
I divide this kind of communication blocker into two varieties: physician personality and physician mode of practice. The physician with a defensive personality is one who interprets questions from parents as questioning of her medical judgment. Unlike the supremely egotistical doctor, who is often sufficiently secure in her image of herself that she is magnanimous toward parents who ask questions, the overly defensive physician has the opposite sort of personality; she may be inwardly or outwardly unsure herself and often responds to parental questions in self-justifying ways that can border on the argumentative. Parents easily sense this attitude. For example, I have heard exchanges in which the parent feels a need to begin a question to the doctor with something like “I’m not questioning your medical judgment, but what about . . .”
Physicians with naturally defensive personalities probably had those tendencies reinforced in their medical training, since students and residents are often closely questioned, even roughly attacked, by superiors who believe this sort of hazing is a vital part of teaching young doctors. These kinds of teachers are becoming rarer, but there are still enough of them out there that students who fall into their clutches emerge from the experience with whatever defensive tendencies they already had greatly enhanced. Rather than welcoming parents’ questions as an important tool for two-way communication, they are more likely to feel threatened when a parent asks them probing or even quite innocent questions.
A bigger potential problem for parents with sick children is not the physician with a defensive personality but the physician who practices defensively. Medical testing, excessively and inappropriately used, can cause major problems and even place a child at significant risk. Physicians who practice defensively usually order too many tests, thinking that by doing so they are both helping the child and covering their own backsides. In fact, poorly justified, “shotgun” lab testing does neither of these things. Much has been written about how physicians defensively order too many tests because they worry about being sued for malpractice if they miss something. This may be true to some extent. However, my own observation is that physicians who practice this way would probably do so even if the threat of malpractice litigation did not exist, since defensive medical practice is to a great extent a function of the physician’s personality.
Doctors who are excessively defensive in their use of medical tests also tend to use subspecialty consultations in the same way. Very sick children with complicated problems often need the knowledge and skills of experts. But as a subspecialist myself, I know that some doctors call in the subspecialists largely to spread the responsibility more than anything else, a behavior we call “loading the boat.” If you find an overly defensive doctor evaluating your child, you may find that you need to take an active role in questioning the appropriateness of multiple tests and consultations with subspecialists. And remember—subspecialists often want even more tests and procedures, potentially adding still more unneeded complexity to your child’s situation.
Here is the next is a series of posts about strategies you can use when you encounter a difficult physician. It’s taken from my book, How to Talk to Your Child’s Doctor. This one concerns what I call the egotist.
Egotism is a common trait among doctors, although most of us keep it under adequate control when dealing with patients. The ideal doctor-parent encounter has been described as a collaboration among equals, each of which brings expertise to the exchange; the doctor knows medicine, the parent knows the child. This is the ideal, although sometimes the reality falls short of it. The way our medical system is now structured gives more power and influence to the doctor side of the relationship than the patient side. Things were not always this way; a century ago a surplus of doctors with treatments of doubtful usefulness scrambled to attract patients. These days, however, physicians have many more therapies that actually work, plus the benefit of an enormous medical establishment behind them. So now doctors are usually the ones deciding who gets what treatment, which is on balance a good thing. In spite of that fact, good, experienced doctors will do their best to use their power over patients lightly, always inviting parents and patients to share in the authority.
Physician egotism can get in the way of good communication in several ways. A simple manifestation is the tug-of-war over whose time is more valuable, the doctor’s or the parents’. A good example of this conflict is the doctor who schedules far more patient appointments than he can accommodate in a day, then seems unaware of how keeping a parent waiting for hours can poison the atmosphere even before the evaluation has even begun. Parents usually understand long waits when they take their child to the doctor for an unanticipated acute problem. If the waiting room is full of children just like theirs, there is little the doctor can do except see them each in turn. But the subspecialist who packs his waiting room with too many scheduled patients is proclaiming, in effect, that his time is far more valuable than that of parents, who often must take off a full day’s work to bring their child to see him.
The egotistical doctor is one who tends to forget that the patient is the center of everything, the reason the parents are there in the first place. He forgets that the encounter is about the child, not the doctor. This attitude can show itself in a persistent tendency to turn the subject of the conversation away from the child and toward the doctor. The result may be harmless, as when a garrulous doctor is genuinely trying to relax the parents and their child with a friendly conversation about other things, or it may be more toxic, as when a doctor constantly talks about himself and what he does. The latter can be particularly trying to parents who have waited a long time to see the doctor, only to find their brief time with him taken up by extraneous chatter.
Although it can be annoying to parents, excessive egotism in your child’s doctor is generally a minor issue in the big picture of getting your child the evaluation she needs. I say this because, although there are exceptions to everything, for the large majority of doctors I have met who are more egotistical than the average, their self-centeredness does not get in the way of their medical skills. In fact, some subspecialties, such as high-risk surgery, almost require the physician to have a huge ego if he is to perform such surgeries effectively .
So it is largely a matter of the personal taste of the parents. If you find yourself irritated when talking with an excessively egotistical doctor, and if you think this is interfering with his proper evaluation of your child, the best thing to do is to be persistent in turning the conversation back to your child at every opportunity. Of course, if you are really irritated by his manner or the way he treats you, do your best not to see him again.
All physicians naturally make judgments regarding the parents they are interviewing. For example, we assess how accurate and plausible their history is. We try to decide if they are telling us the whole story and, if not, if they are inadvertently or deliberately holding something back from us for whatever reason. All experienced physicians do this. What we rarely do, however, is judge the parents’ worth as people, as individuals apart from their children. There are exceptions to this, like all blanket statements in medicine, but we cannot do a good job abiding by the important ethical principle of equal care for all children if we categorize parents as good or bad. After all, children do not choose their parents.
The inappropriately judging physician runs the risk of allowing his opinion of a child’s parents to get in the way of his taking proper care of the child. His judgments might be condemning or laudatory; either type can cause problems because they lead to assumptions that may not be correct. Physicians should be especially vigilant about the dangers of inappropriate judging when there are social differences between them and parents, such as ethnicity or language. All humans have the capacity to be good parents. I have seen convicted felons who are better parents in comparison to people who are social pillars of their communities.
Interestingly, judging physicians sometimes err by overvaluing the position of the parents. One sees this occasionally when one or both parents are medical professionals. There is a real risk for miscommunication if the evaluating doctor assumes that parents’ medical or nursing knowledge means they are perfect observers and historians. When their children are ill, parents who are doctors or nurses are parents first and need to be treated that way.
Unfortunately, there is not much advice I can offer if you believe that a physician’s judgment of you as a person is interfering with his assessment and management of your child’s medical problems. As with other potential communication problems between parents and doctors, confrontation is rarely a good strategy, since a physician guilty of this communication problem is unlikely to admit it or even recognize it. My best advice is, armed with what you have learned in the previous chapters, to do the best you can to ensure that your child’s evaluation—the history, physical examination, and laboratory tests—is as thorough as it needs to be, and that the doctor, whatever you think of him, explains things completely.
Doctors who disparage, or even ridicule, what parents tell them are, fortunately, rare. Nevertheless, sometimes parents may infer from what the doctor says or how he acts that he does not value what they are telling him, even though he did not mean to imply such a thing. All physicians have had the experience of overly touchy parents inappropriately assuming from our questions that we do not respect their ability to give a useful answer. This is prone to happen in situations where parents, already agitated over their child’s illness, are concerned that the doctor believes at least part of their child’s problem stems from what the parents did or did not do. A good, experienced physician easily senses this defensiveness in parents and does or says things to reassure them; the disparaging physician does not bother, since he assumes parents are usually part of the problem anyway.
Doctors with this kind of poor communication skill overlap those who are disbelievers, since both place little stock in what parents are telling them. The disparager is a little different from the disbeliever, however. Whereas the latter may actually be contemptuous of parents’ ability to give a good history, the former usually carries in his manner some of the old medical paternalism; the doctor knows best, and the parents know very little that is helpful, but that is not their fault—they cannot help themselves.
Parents may meet a doctor with this attitude, although, truth to tell, such a physician is more often identified out of parental earshot, since most have the good sense and manners not to act in an obviously disparaging way toward parents. These doctors generally confine their comments to colleagues or nursing staff, although they are occasionally surprised by how good parents’ hearing is through a partly open examining room door.
What should you do if you meet such a doctor? Unfortunately, and as with the related category of the disbelieving physician, you as a parent can do little to change this doctor’s personality type. You can, however, be aware of what is happening with the interpersonal dynamics of the medical interview. This insight should be all you need to understand that the doctor’s disparaging manner is not about you, the parent; it is about him, the doctor, and he probably behaves in a similar way to many other parents and patients. Try not to take it personally. Besides, as long as his medical skills are up to the task, he is still probably a good source to give the care your child needs.
You will not be surprised to learn that doctors who are disparaging toward parents are also often disparaging toward their medical and nursing colleagues. This can make parents uncomfortable as when, for example, a doctor who is seeing their child criticizes what other doctors have said or done. It is one thing to be honest and open with parents; doctors should not conceal from them things they have a right to know. But it is quite another thing to denigrate one’s professional peers. Doctors who habitually do this often seem to do so in order to make themselves look more important in parents’ eyes. You should be wary of participating in such a conversation.
All good doctors learn to filter what parents say to them during history taking, to examine each parental statement for reliability, likelihood, and sheer outlandishness. Parents of sick children are a cross-section of humanity and, like all of us, vary in their observational skills, their ability to express themselves, and their tendency to exaggerate or minimize what they see. Parents, not being physicians, may not notice and comment on things a doctor would notice. Good doctors also understand that parents of sick children, especially very sick children, are stressed by their situation and sometimes rendered more than a little incoherent by that.
In spite of all these issues, the fundamental principle of medical interviewing is that parents are virtually always telling the truth as they understand it. They will not see things as through a doctor’s eyes (unless they have read my book, of course), but they will nearly always faithfully report what they see if the doctor is reasonably skillful at bringing out the salient points during the conversation. Unless a doctor has very compelling evidence to the contrary, she assumes goodwill on the part of the parents. What that means in practice is that parents who give disorganized, difficult-to-interpret histories are not intentionally trying to deceive her; they are simply doing the best they can to describe what they see. The disbelieving doctor is not inclined to trust the truth of that statement.
This variety of poorly communicating doctor can be a troublesome one for parents to deal with. She may seem pleasant in conversation, but this kind of doctor also may come across to parents as brusque, even antagonistic and confrontational in demeanor. Parents interviewed by doctors like this sometimes feel as if they are being cross-examined, not interviewed; instead of a two-way, mutual conversation, the encounter feels more like a grilling by a suspicious police officer. That is an extreme description, but it is one parents have used when telling me about unsatisfactory encounters with doctors. Milder metaphors I have heard from parents about these situations include feeling like a teenager being quizzed by a parent over staying out too late, or like a student who has mislaid his homework assignment.
There are several underlying themes for this kind of dysfunctional conversation. One is that parents feel as if the doctor does not really believe what they are saying, as if the parents need to produce some objective evidence to prove that what they are saying is true. The nuance can be subtle, but nonetheless obvious. If most doctors hear a parent say, “Johnny had a fever,” they will follow up by asking how high the fever was. If the parent’s reply is something like “I didn’t take it—he felt hot,” most doctors note that fact and proceed with the interview. In contrast, the disbelieving doctor is inclined to say something like “Why didn’t you take his temperature?” or “Why don’t you have a thermometer?”
Physicians inclined to disbelieve what parents say to them are, at root, manifesting the old tendency for physicians to set themselves above the patient. Treating what parents have to say as being at best uninformed, at worst outright deceptive, is another example of how some doctors regard themselves as superior to others. It is another face of medical paternalism. From what I have seen over the years, I suspect that this attitude and behavior is a little more prevalent in pediatric practice than in other kinds of medical encounters because many parents of infants and young children are, in comparison to the doctor, themselves young. An age disparity between parents young enough to be a middle-aged doctor’s children and the doctor can make the doctor behave a little like a parent herself in how she treats her patient’s parents.
What should parents do if they find themselves meeting this kind of doctor? My best advice is to realize they are unlikely to change the doctor’s behavior much, and that overt confrontation generally does not work well because it tends to confirm in the disbelieving doctor’s mind her impression that parents, rather than being allies in the child’s evaluation process, are more often unreliable adversaries. It works better for parents to recognize what is happening and respond by taking extra pains to be precise and consistent in what they say, perhaps using statements like “This may seem strange to you, but . . . ” or “I know I should have paid more attention to the rash, but it seemed to me at the time that . . .”
An extreme tendency to disbelieve what parents are saying is a bad trait in a physician, and it likely will impede her ability to do the best job for the child. But as with other kinds of poor physician communicators, I think most disbelieving physicians are not fully aware of how their manner interferes with their interactions with parents. Still, it is not a parent’s job to educate the doctor about that, and it is probably best not to try.
How doctors treat patients’ need for information has changed significantly over the past decades. Sixty years ago medical practice was much more paternalistic than it is now, although some would say it continues to be so in important ways. Still, not too long ago it was common for doctors to tell patients or their families next to nothing about what was going on. The presumption always was: the doctor knows best. A corollary to this attitude was that telling patients and families the truth, accurately explaining the ins and outs of what was happening in a way they could understand, placed an unreasonable psychic burden on them; only the doctor had the strength of character to bear this burden.
As a profession, we no longer espouse that viewpoint. These days we maintain, or ought to, that patients are the ones who control their care. This does not mean patients call all the shots and select all aspects of what the doctor will do, but it does mean patients are in charge of important decisions affecting their bodies. For children, this means parents make the key choices.
It is the doctor’s obligation to explain to you, in a way you can understand, what is wrong with your child and what he proposes to do about it. Sometimes parents feel as if they are imposing on the doctor, inappropriately taking up his time, when they ask him to convince them he is evaluating their child in the best way. This is decidedly not so. The doctor who is a nonexplainer can suggest such a thing to parents by either resisting their questions or by implying he is doing them a courtesy by answering them. He is not doing them a favor; answering their questions is part of his job.
Parents who find their child being evaluated by a nonexplaining physician should simply press him for answers until they are satisfied. There is generally no need for confrontation. In fact, I have observed physicians who are chronic nonexplainers actually think they explain things satisfactorily, and are genuinely surprised when told they do not. So most times the nonexplaining doctor is simply a variety of the poorly explaining doctor.
There are some physicians who do a reasonably good job explaining what they think is the problem, but who for some reason resist telling parents the details about the tests they are ordering. Doctors like this often say something to the parents like, “We’ll check some tests,” and then leave it at that. But it is parents who will be doing the lion’s share of the actual explaining to their children about what is happening, so parents need to know explicit details about what is going to happen. Any parent who has dealt with the constant “Mommy why?” of a five-year-old knows this well. So ask about those tests, particularly if they involve anything painful for your child.
Here is another post taken from my book, How to Talk to Your Child’s Doctor. This one concerns what I call the poor conversationalist. There are several common versions of this, and all of them have corresponding parallels in nonmedical settings. Often the most basic difficulty is one of manner. A good conversationalist is a person who, no matter what he is thinking, outwardly projects an air of interest in what the other person is saying. The doctor who acts distracted, hurried, or even uninterested gets the conversation off very much on the wrong foot, especially if parents have been waiting a long time to see him. This sort of doctor may avoid eye contact with you. He often continually writes while you speak; although most of us take notes during an interview, parents not unreasonably expect us to look up at them now and then.
A poor conversationalist is impatient to get at what he assumes to be the crux of the matter and will interrupt parents, cutting off their explanations. It is true the doctor typically directs the flow of conversation, but he needs to do this in a way that does not stifle it. If he is too heavy-handed, the result is a very one-sided conversational exchange, which can in turn result in suboptimal medical care for the child. Knowing how to guide and direct rambling historians is a delicate skill for physicians. The poor conversationalist, however, often errs on the side of demanding from parents short, even yes or no answers only, to the questions he asks. He does not want all the details. As he sees it, like Officer Friday on “Dragnet,” he wants “just the facts, ma’am.”
Besides being annoying, the doctor who is a poor conversationalist of this sort will miss things, occasionally important things, because there are times when it is the details that really matter. A doctor like this often glances at the child or the chart and makes an early, snap judgment about which way to go with the interview when it has barely begun. Already convinced about what is important, he may then interrupt parents who he perceives as wandering from the key points of the history.
Our innate personal conversational styles can also interfere with the process. These are things which, although causing little problem in other aspects of our lives, can interfere with our roles as physicians. Some of us mumble, others of us gaze at the ceiling when talking, and still others of us use convoluted ways of expressing ourselves. Some of us present ourselves as amiable conversationalists, others of us come across to parents as unduly grumpy. If you find yourself trying to understand what a soft-spoken, mumbling doctor with an irritating facial tic is trying to say to you, remind yourself this person may well be an excellent physician for your child, exasperating as it is for you to understand what they are saying to you.
Parents who find themselves opposite a physician who is a poor conversationalist for any of these or many other reasons often become frustrated, and sometimes angry. After all, you have been waiting to see this person, sometimes for hours, or you may have made this evaluation appointment for your child weeks in advance. Now your concern is to get the most for your child out of an interview that seems to you to be moving in an unsatisfactory direction: how can you do this?
I think the most crucial thing is to remind yourself that you and the doctor truly are partners in the diagnostic and therapeutic enterprise, and most doctors, no matter how harried and frazzled at the moment, realize and understand this if given the chance. If you, as a parent and as a partner with the doctor, feel the interview is going seriously off-track, there are concrete things you can do to restore its direction.
For example, show you know how important it is to present your child’s symptoms in the order they occurred, what they were associated with, and what made them better or worse. Be as precise as possible in your words. Remember to stick to one symptom or complaint at a time. A doctor who is already a marginal conversationalist often becomes an interrupting, controlling interviewer if he perceives a parent aimlessly wandering around with disjointed answers to his questions. Once an interview goes seriously awry in that way it is very difficult to restore the situation.
Several of my colleagues have told me I should again put up a series of posts from one of my books, How to Talk To Your Child’s Doctor, about how parents can understand and then deal with difficult doctors. Here’s the first — the physician who doesn’t do a good job explaining things.
A physician, like anyone, can be a poor explainer of things for several reasons, but foremost among these is the tendency to use medical jargon. This is not a problem unique to doctors. When I take my car in for repairs I often must ask the mechanic to explain what is wrong in a way I can understand. I have a rudimentary understanding of what the various parts of the engine do, and I even recognize the terms he uses to describe these parts, but I have little understanding of how the parts relate to each other and what can go wrong with them. Automobile mechanics often wrongly assume most people know more than they actually do about car engines. If you spend all day working with engines and talking with colleagues who are doing the same thing it can be difficult to grasp how confusing the subject can be to nonmechanics.
Physicians find themselves in an analogous situation. Most parents know about their child’s body and many of the ailments that can affect it in the same way I know about my car and what can go wrong with it. But even though we know the words for body or engine parts, someone explaining to us what is wrong with a child or a car should not mistake this passing acquaintance with the vocabulary as true understanding–explanations should be in plain, jargon-free English.
There is another way this situation is analogous to auto mechanics: often the non-mechanically inclined, especially men, believe they ought to know about car engines, even if they do not, and are reluctant to press for clearer explanations from the mechanic. So they nod wisely while the mechanic explains, all the while having little or no idea what he is talking about. Likewise parents sometimes feel as if not being medically knowledgeable makes them somehow poorer parents, and they are reluctant to press the doctor for clearer explanations when they do not understand what she is telling them. You should not let your mechanic do anything to your car you do not understand the need for; do not accept any less from your child’s doctor.
What should parents do if they find themselves with a doctor who is a poor explainer, either from her excessive use of medical jargon or some other reason? I think the best approach is to do as a doctor does when we take a history from parents who are vague and imprecise in their descriptions: we pause frequently and rephrase our questions in different ways, and keep doing that until we understand. Parents can do the same thing by stopping the conversation at intervals, restating in their own words what they think they are hearing, and then asking the doctor if that is correct. Thus a parent can respond to a murky explanation from the doctor with something like: “So, what I hear you saying is . . . . Is that right?”
The worst thing to do for your sick child is to imply to the doctor you understand when you do not. One way or another, make her explain it to you so you understand it. Make her draw pictures if necessary. When you insist on continuing the conversation until you comprehend everything you are not being a pest, you are doing your job of being a good parent.
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