Here is another post taken from my newest book, How to Talk to Your Child’s Doctor. This one concerns what I call the disbeliever.

All good doctors learn to filter what parents say to them during history taking, to examine each parental statement for reliability, likelihood, and sheer outlandishness. Parents of sick children are a cross-section of humanity and, like all of us, vary in their observational skills, their ability to express themselves, and their tendency to exaggerate or minimize what they see. Parents, not being physicians, may not notice and comment on things a doctor would notice. Good doctors also understand that parents of sick children, especially very sick children, are stressed by their situation and sometimes rendered more than a little incoherent by that.

In spite of all these issues, the fundamental principle of medical interviewing is that parents are virtually always telling the truth as they understand it. They will not see things as through a doctor’s eyes (unless they have read this book, of course), but they will nearly always faithfully report what they see if the doctor is reasonably skillful at bringing out the salient points during the conversation. Unless a doctor has very compelling evidence to the contrary, she assumes goodwill on the part of the parents. What that means in practice is that parents who give disorganized, difficult-to-interpret histories are not intentionally trying to deceive her; they are simply doing the best they can to describe what they see. The disbelieving doctor is not inclined to trust the truth of that statement.

This variety of poorly communicating doctor can be a troublesome one for parents to deal with. She may seem pleasant in conversation, but this kind of doctor also may come across to parents as brusque, even antagonistic and confrontational in demeanor. Parents interviewed by doctors like this sometimes feel as if they are being cross-examined, not interviewed; instead of a two-way, mutual conversation, the encounter feels more like a grilling by a suspicious police officer. That is an extreme description, but it is one parents have used when telling me about unsatisfactory encounters with doctors. Milder metaphors I have heard from parents about these situations include feeling like a teenager being quizzed by a parent over staying out too late, or like a student who has mislaid his homework assignment.

There are several underlying themes for this kind of dysfunctional conversation. One is that parents feel as if the doctor does not really believe what they are saying, as if the parents need to produce some objective evidence to prove that what they are saying is true. The nuance can be subtle, but nonetheless obvious. If most doctors hear a parent say, “Johnny had a fever,” they will follow up by asking how high the fever was. If the parent’s reply is something like “I didn’t take it—he felt hot,” most doctors note that fact and proceed with the interview. In contrast, the disbelieving doctor is inclined to say something like “Why didn’t you take his temperature?” or “Why don’t you have a thermometer?”

Physicians inclined to disbelieve what parents say to them are, at root, manifesting the old tendency for physicians to set themselves above the patient. Treating what parents have to say as being at best uninformed, at worst outright deceptive, is another example of how some doctors regard themselves as superior to others. It is another face of medical paternalism. From what I have seen over the years, I suspect that this attitude and behavior is a little more prevalent in pediatric practice than in other kinds of medical encounters because many parents of infants and young children are, in comparison to the doctor, themselves young. An age disparity between parents young enough to be a middle-aged doctor’s children and the doctor can make the doctor behave a little like a parent herself in how she treats her patient’s parents.

What should parents do if they find themselves meeting this kind of doctor? My best advice is to realize they are unlikely to change the doctor’s behavior much, and that overt confrontation generally does not work well because it tends to confirm in the disbelieving doctor’s mind her impression that parents, rather than being allies in the child’s evaluation process, are more often unreliable adversaries. It works better for parents to recognize what is happening and respond by taking extra pains to be precise and consistent in what they say, perhaps using statements like “This may seem strange to you, but . . . ” or “I know I should have paid more attention to the rash, but it seemed to me at the time that . . .”

An extreme tendency to disbelieve what parents are saying is a bad trait in a physician, and it likely will impede her ability to do the best job for the child. But as with other kinds of poor physician communicators, I think most disbelieving physicians are not fully aware of how their manner interferes with their interactions with parents. Still, it is not a parent’s job to educate the doctor about that, and it is probably best not to try.

Mental health services have for many years been the poor stepchildren in our healthcare system. Even families with “good” insurance often found to their dismay, when they needed it, that coverage of mental health problems was skimpy at best. Typically the total dollar coverage for all mental health services was capped at a fairly low number. Besides being unfair, even cruel, this practice makes little economic sense to our society; mental health problems are common, and untreated mental disorders lead to huge lost productivity.

We run into this problem from time to time in the PICU when we try to arrange care for children who need mental health care, such as depressed adolescents who attempt suicide (often by drug overdose) and end up in the PICU.

A major issue in getting parity in coverage is that the term “mental health problem” is quite broad, and specific disorders are sometimes difficult to define. The argument went that, if experts can’t agree on what something is, how can insurers be expected to pay for its treatment? The standard reference for defining mental health disorders is the Diagnostic and Statistical Manual of Mental Disorders (DSM), now in its 4th edition. The gamut of disorders this manual contains is wide, everything from severe schizophrenia to jet lag. Many insurers feared that granting parity to mental health claims would open a floodgate of trivial claims.

In fact, when mental health parity was allowed, this didn’t happen — the overwhelming majority of claims were for real, significant problems for which there is effective therapy. Once that became clear, insurers had no excuse any longer not to cover them. Congress recently passed a law requiring parity, but differences between House and Senate versions had the process stalled until a recent compromise.

This is a vital topic for many families. You can read two excellent discussions of the issue here and here.

I’ve written before about medical errors. Recently there was a horrendous one, in which a man in Boston got an operation on the wrong part of his body. Other than underscoring the fact that humans are fallible, what can we learn from this terrible incident?

There are supposed to be safeguards in place to prevent this kind of thing from happening. The process can best be summarized as confirming the answers to these questions: Are we doing this to the right patient, doing the right procedure, and doing it in the right place? Clearly this ‘time-out’ step was not done in this case. The result was tragedy.

The CEO of the hospital immediately admitted and evaluated the error here. It makes interesting reading. He admits the error, but he also makes oblique excuses for it, citing how chaotic and pressured the environment was, implying that somehow lessons the culpability.

The problem with that, as Dr. Bob Wachter explains on his excellent blog, is that we should plan for chaos and a pressured environment. It’s the way things always are. Dr. Wachter is a noted authority on patient safety issues. He uses examples as varied as the airline industry and service at the International House of Pancakes to emphasize that we certainly can devise systems that protect individuals — both the patients from harm and the doctors from ourselves.

Here is another post from my newest book, How To Talk To Your Child’s Doctor. It continues on the theme of how parents can deal with difficult doctors to get their child the care she needs.

How doctors treat patients’ need for information has changed significantly over the past decades. Sixty years ago medical practice was much more paternalistic than it is now, although some would say it continues to be so in important ways. Still, not too long ago it was common for doctors to tell patients or their families next to nothing about what was going on. The presumption always was: the doctor knows best. A corollary to this attitude was that telling patients and families the truth, accurately explaining the ins and outs of what was happening in a way they could understand, placed an unreasonable psychic burden on them; only the doctor had the strength of character to bear this burden.

As a profession, we no longer espouse that viewpoint. These days we maintain, or ought to, that patients are the ones who control their care. This does not mean patients call all the shots and select all aspects of what the doctor will do, but it does mean patients are in charge of important decisions affecting their bodies. For children, this means parents make the key choices.

It is the doctor’s obligation to explain to you, in a way you can understand, what is wrong with your child and what he proposes to do about it. Sometimes parents feel as if they are imposing on the doctor, inappropriately taking up his time, when they ask him to convince them he is evaluating their child in the best way. This is decidedly not so. The doctor who is a nonexplainer can suggest such a thing to parents by either resisting their questions or by implying he is doing them a courtesy by answering them. He is not doing them a favor; answering their questions is part of his job.

Parents who find their child being evaluated by a nonexplaining physician should simply press him for answers until they are satisfied. There is generally no need for confrontation. In fact, I have observed physicians who are chronic nonexplainers actually think they explain things satisfactorily, and are genuinely surprised when told they do not. So most times the nonexplaining doctor is simply a variety of the poorly explaining doctor.

There are some physicians who do a reasonably good job explaining what they think is the problem, but who for some reason resist telling parents the details about the tests they are ordering. Doctors like this often say something to the parents like, “We’ll check some tests,” and then leave it at that. But it is parents who will be doing the lion’s share of the actual explaining to their children about what is happening, so parents need to know explicit details about what is going to happen. Any parent who has dealt with the constant “Mommy why?” of a five-year-old knows this well. So ask about those tests, particularly if they involve anything painful for your child.

At first glance you might not think childhood obesity has much to do with pediatric critical care, but it does. There are several well-known health risks to an obese child. Many of these, such as type 2 diabetes, high blood pressure, and sleep apnea, were once quite uncommon in children. For example, two decades ago I never saw a child with type 2 diabetes — now I see several each year. Some authorities say one in three children are overweight. Many of us think the ongoing epidemic growth in childhood asthma is partly driven by rising obesity.

For children, what is obesity? After all, children grow and put on weight as they grow. To determine this we use the same measurements as for adults — the body mass index, or BMI. The BMI is your child’s weight in kilograms divided by her height in meters squared (i.e., multiplied times itself). Here is a site that gives easy conversion of pounds and inches to these metric values. For example, a child who is 1.5 meters tall and weighs 50 kg has a BMI of 22 (50/1.5 x 1.5). Here is an even easier way to do it, a BMI calculator. It also has a chart that tells you if your child is at a good weight for age, overweight (BMI at 85th to 94th percentile for age), or obese (BMI greater than the 95th percentile for age).

Why does this matter? Can’t an overweight or obese child just lose the weight later by exercising more and eating less? The answer is that it becomes harder and harder to lose the weight once the child gets to adolescence and beyond. Ingrained lifestyle habits are hard to break. Besides, obesity has heath risks for children now, both physical and psychological. You can read more about them at a very useful National Library of Medicine site here, which also tells you what you can do about it.

Critically ill or injured children often develop their problems far from where they need to be in order to get the care they need. A common scenario is for a child to be brought initially to a facility such as a general community hospital, where they are stabilized and receive initial therapy. Following this, however, they often need transport to a larger facility with specialized resources, such as a children’s hospital. To get there they need to ride in an ambulance, an airplane, or a helicopter. Are there risks to that? Unfortunately, although the risks are small, they are real. A recent collision of medical evacuation helicopters in Arizona, one of nine such mishaps thus far this year, has the National Transportation Safety Board concerned.

How common are accidents with pediatric transports? A 2002 survey of all pediatric transport teams in the United States asked if they had suffered any accidents in the preceding five years — 42% of the teams had. These included 9 aircraft crashes and 57 ambulance accidents. To judge transport risk, of course, we need to know a key piece of information — the total number of transports — and this number is unknown. We do know that there were about 150 pediatric transport teams in the country at the time, and a typical team does around a hundred transports each year. Thus I calculate the accident risk to be somewhere around 0.05-0.1%. This isn’t a big number, but it does indicate a real risk.

Fifteen years ago I founded and subsequently ran for nearly a decade a pediatric transport program, during which time I made quite a few flights in both fixed-wing aircraft and in helicopters. I quickly learned how difficult that work environment can be for the medical team. Our team suffered one accident, the result of engine malfunction with our helicopter; fortunately, no one was injured, but the incident underscored for all of us the risks of the process. (I don’t do that any more, but I continue to be a member of the Transport Section of the American Academy of Pediatrics.)

From a patient-care perspective, the main advantage of helicopter transport versus ground ambulance is speed (fixed-wing aircraft transports are a bit separate, being typically used for long-range transports over hundreds of miles). Speed is especially important for severe trauma cases. The principal disadvantage of a helicopter, compared to an ambulance, is that the former is a very difficult environment in which to work; it is noisy, cramped, and often buffeted about in the air.

In spite of the risks of transport, specially-trained pediatric transport teams are an important component of all regionalized pediatric critical care systems. If your child’s doctor recommends this for your child, the slight risk of the trip is far outweighed by the benefits of getting your child to the people best equipped to care for her.